Return & Refund Policy
We want you to love every EYEONE product. If you're not completely satisfied with your purchase, we're here to make the return and exchange process simple and hassle-free. Please review the conditions below before requesting a return.
7-Day Return Window
You have 7 days from the date of delivery to request a return or exchange for eligible products.
- Valid only for eligible unused products.
- Order number is required for every request.
- Return shipping charges may apply.
Product Condition
To qualify for a return, products must be unused, sealed, and returned in their original packaging.
- Original box and packaging must be included.
- Product must not be opened or damaged.
- Items must be free from signs of use.
- Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, certain beauty products cannot be returned after opening.
- Opened cosmetics are not eligible.
- Used makeup tools cannot be returned.
- Damaged items caused after delivery are excluded.
- Clearance items are final sale.
Refund Process
After receiving and inspecting your returned order, we'll notify you about the approval status.
- Approved refunds are issued to the original payment method.
- Processing time is 5–7 business days.
- Shipping charges are non-refundable.
- Exchange requests are processed subject to stock availability.
Need to Request a Return?
To start a return or exchange, please contact the EYEONE support team with your order number and reason for the request. Our team will guide you through the process and provide the next steps as quickly as possible.