At Eyeone, we strive to provide our customers with the best shopping experience, including timely deliveries and hassle-free returns. Below, you will find our policies regarding shipping, delivery, and returns. Please read carefully to ensure a smooth experience with your order.
1. Shipping Policy
We are pleased to offer reliable shipping options for our customers. Our shipping process is designed to ensure that your order arrives safely and promptly.
Processing Time
- Orders are processed within 1-2 business days, excluding weekends and holidays.
- You will receive an email confirmation once your order has been successfully placed, and another email with tracking information once it has been shipped.
Shipping Methods & Costs
We offer various shipping options to suit your needs:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- International Shipping: Available to select countries. Delivery times vary depending on the destination.
Shipping costs are calculated at checkout based on your location and the shipping method you select. Free shipping may be available on orders over a certain amount. Please refer to our current promotions for any offers.
Delivery Times
- Delivery times may vary based on the shipping method, your location, and any potential carrier delays.
- Once your order is shipped, you will receive a tracking number to monitor its progress.
- Please note that we do not guarantee delivery dates, but we will do our best to ensure your order arrives as expected.
Shipping Restrictions
- We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted international locations.
- For international shipments, please be aware that customs fees and import duties may apply, depending on your country. These fees are the responsibility of the recipient.
2. Returns & Exchanges
We want you to love your Eyeone products! If for any reason you're not completely satisfied with your purchase, we offer a straightforward return and exchange policy.
Eligibility for Returns & Exchanges
- Return Window: You may return unused, unopened products within 30 days from the date of delivery.
- Condition: Products must be in their original, unopened condition with all seals and packaging intact.
- Non-returnable Items: Certain products, such as opened cosmetics or personalized items, are not eligible for returns due to health and safety reasons.
How to Initiate a Return
To initiate a return or exchange, please follow these steps:
- Contact Customer Service: Email us at [Insert Email Address] with your order number, and we’ll guide you through the return process.
- Return Authorization: You will be issued a Return Merchandise Authorization (RMA) number. This must be included with your return package to ensure the correct processing of your return.
- Packaging the Return: Please securely package the product in its original packaging to prevent damage during transit.
- Shipping the Return: Ship the item to the return address provided, using a trackable shipping method. Return shipping costs are the responsibility of the customer, except in cases where the product was defective or an error was made with the order.
Refunds & Processing
- Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria. If approved, your refund will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used during purchase. Please note that shipping fees are non-refundable unless the return is due to an error on our part.
- For exchanges, we will ship the replacement item after receiving the returned product.
Damaged or Defective Items
- If your product arrives damaged or defective, please contact us immediately at [Insert Email Address] with photos of the damage or defect, as well as your order number.
- We will work with you to resolve the issue by offering a replacement or a full refund, and we will cover the return shipping costs for defective or damaged items.
3. Exchanges
If you would like to exchange an item, the process is the same as a return. You can request an exchange for the same item in a different size, color, or variant (subject to availability). If the item is out of stock or discontinued, we will issue a refund instead.
4. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank or credit card account again. If the refund is still not showing up, contact your bank or credit card company. It may take some time before your refund is officially posted.
5. International Returns
For international returns, customers are responsible for any return shipping fees and customs duties that may apply. We recommend using a trackable shipping service for international returns to ensure your package is safely delivered.